At EZ Stores, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, our refund and returns policy ensures a simple, fair, and transparent process.
Returns
- You may request a return within 14 days of receiving your order.
- Products must be unused, in original packaging, and in the same condition as received.
- To initiate a return, please contact our support team via email at support@ez-stores.net.
- Once the return is approved, you will receive instructions on how to send the product back.
Refunds
- Refunds will be processed within 7–10 business days after the returned item is received and inspected.
- The refund will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable, unless the product was defective or incorrectly delivered.
Exchanges
- Exchanges are available for defective, damaged, or incorrect items.
- Contact our support team to arrange the exchange and receive instructions.
- Replacement items will be shipped promptly once the returned product is received and verified.
Important Notes
- Some items, such as digital products or personalized items, may not be eligible for returns.
- EZ Stores reserves the right to refuse returns or refunds if the product does not meet the above conditions.
- We are committed to resolving all issues quickly and fairly to ensure customer satisfaction.
If you have any questions or need assistance with a return, refund, or exchange, please contact us at info@ez-stores.net.
